Anna Campbell Online Accessories Orders - Returns and Exchange Policy

Anna Campbell Online Accessories Orders - Returns and Exchange Policy

 

Returns & Exchanges

 

We want you to love your Anna Campbell! If, for whatever reason, you're not 100% happy with your item let's work together to find the best solution.

 
 

If you have purchased your Anna Campbell dress or accessory at one of our Australian or international retailers, please contact that retailer directly for information about returns, exchanges or what to do if you aren't happy with the quality of your Anna Campbell item.

The information below is for brides who have purchased their Anna Campbell accessories via our online boutique. If you have purchased a wedding dress direct from our Brunswick studio, our Online Stylist will provide you with all the information you need to know before you place your order!

ACCESSORIES (EXCLUDING EARRINGS)

For online orders you may exchange or return your Anna Campbell accessories (excluding toppers and earrings) within 7 days of receipt, after contacting us at orders@annacampbell.com.au. Please ensure your unworn item is carefully packaged in its original packaging (as Anna Campbell cannot accept responsibility for accessories damaged in transit) and addressed to:

Anna Campbell
Attention: Orders Manager
Unit 4, 10-12 Moreland Road
BRUNSWICK, VIC, AUSTRALIA 3056

Please remember that, for changes of mind, you will be responsible for the postage and customs charges (if applicable) on both the return and replacement item(s). Please allow 7 business days for the processing and shipment of your exchange.

If you believe that your accessory is faulty, or is not correct to your order, please follow the procedure outlined below.

EARRINGS

For hygiene reasons, we cannot offer any exchange or return on earrings for change of mind.

Anna Campbell earrings are made from sterling silver and are nickel free. Anna Campbell earrings are delicate and should be stored safely in your Anna Campbell jewellery case, away from perfume, moisturiser or hairsprays. Damage from careless wear or storage is not the responsibility of Anna Campbell.

All Anna Campbell earrings come with a 6-month warranty from the date of purchase. This warranty covers manufacturing faults, but will not cover damage caused by careless handling or general wear and tear. We will replace or repair your damaged earrings at our discretion. If you need to make a warranty claim, please contact our Online Orders Manager at orders@annacampbell.com.au.

TOPPERS

As Anna Campbell lace and hand-beaded toppers are custom handmade to order, we cannot accept any returns on these items, so please work with our Online Stylist to choose your topper and size carefully. 

HAVE YOU FOUND A FAULT?

Anna Campbell carefully quality controls each and every accessory and dress at our Brunswick studio before it is shipped to you.

For online orders, Anna Campbell will happily accept the return of toppers and accessories for replacement or repair in the unlikely case of minor faults, or if the item is not correct to the size, style, and colour chosen by you at the time of ordering.

A refund will only be offered in cases of major faults, the existence of which will be determined at the discretion of our Quality Control Manager, after a thorough assessment of your item.

If you believe that your topper or accessory contains a fault, or is not what you ordered:

  • Please contact us at orders@annacampbell.com.au with your invoice number, photos and a detailed explanation of the fault or issue within 7 days of receiving the item.
  • If we cannot resolve your concern via email or telephone, we may require you to return the topper or accessory to us so our Quality Control Manager can carefully assess the item upon return.
  • To be eligible for a replacement, repair or refund, all items must be postmarked returned to our Brunswick studio within 14 days of receipt:

Anna Campbell
Attention: Orders Manager
Unit 4, 10-12 Moreland Road
BRUNSWICK, VIC, AUSTRALIA 3056

  • Anna Campbell toppers and accessories are handmade, the embellishments are hand beaded and the fabrics are 100% natural silk. For this reason, natural flaws in the silk and slight abnormalities in the laces, embellishments (including one or two beads loose or missing), or a slight inconsistency in the weave or colour of the fabrics will not be considered faulty by Anna Campbell. These variations are consistent with the individuality of hand-made silk gowns, and in fact make your dress 100% unique to you!
  • If we have made a mistake, or the item is assessed as faulty by our Quality Control Manager, we will replace or repair your item and reimburse your return freight charges in AUD (only if a receipt is enclosed). Postage for your replacement item will not be charged.
  • As we make our accessories and toppers available to brides all around the world, Anna Campbell cannot refund international duties and taxes. For information about these charges, we recommend contacting your local customs office.
  • If, after inspection, the dress passes our quality control checks, you will not be offered any replacement, repair or refund and we will return the dress or accessory to you at your expense (including additional shipping and customs charges, if applicable).

A few things to remember…

  • To be eligible for an exchange or return, replacement or repair, all items must be returned in their original condition and must not have been worn, altered or washed.

  • All tags must remain in place and the items must be returned in their original packaging.

  • Anna Campbell reserves the right to refuse a repair, replacement or refund if you do not notify us of the fault or issue within 7 days of receipt, and/or do not return the item upon request to our Brunswick studio within 14 days. This does not affect any statutory rights that may arise.
  • Anna Campbell cannot accept liability for the loss or damage of the returned goods during shipping.